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Shipping & Returns

Shipping & Returns

SHIPPING INFORMATION:

At Rocker Rags, most orders are shipped within 12 - 36 hours, plus we offer a variety of shipping options for your order, which are outlined below. If you have any questions, please contact us at help@rockerrags.com.


Free Ground Shipping:

We feature free standard ground shipping, with delivery confirmation, on all orders shipped within the United States and it's protectorates as well as to all APO/FPOaddresses.*

 

* Depending on the weight of the order, standard ground shipped orders to residential and business addresses, as well as PO Boxes, within the United States, US Protectorates or APO/FPO addresses, are sent via USPS First Class or Parcel Post, with a delivery/tracking number.

 

Expedited Shipping:

If faster shipping is required, we offer you the ability to choose either USPS Priority (usually 2 - 3 days) or Express (usually 1 - 2 days). The price of both of these shipping methods will appear as you proceed through the checkout portion when placing an order.

 

International Shipping:

Standard international orders are shipped via United States Postal Service (USPS) International Economy* (usually 5 - 14 days). If you require a faster shipping method, we offer USPS International Express** (usually 1 - 3 days). The prices of both International Economy and International Express will appear as you proceed through the checkout portion when placing an order.***

 

*              International Economy does not allow for a tracking number to be assigned to a package.

**              International Express does provide tracking information.

 

***All duties, fees, licenses, taxes and adherence to local laws, regulations and customs, and any other such international issues are the sole responsibility of the customer. If the delivery of an order is refused, a refund on the merchandise will be made only after the package is safely returned to Rocker Rags; shipping charges will not be refunded.


 

 

PACKAGING INFORMATION:


All clothing items are neatly folded and placed in black tissue paper. The tissue paper is then folded and held together with our signature logo Rocker Rags ribbon. Your order is then placed inside a padded manila envelope and shipped. If you require special packaging, please feel free to e-mail us at help@rockerrags.com or call 323-782-8322 and let us know what you need.

 

rocker-rags-packaging-folded-clothing-black-tissue-paper.jpg         rocker-rags-packaging-black-tissue-paper-rocker-rags-ribbon.jpg


RETURN POLICY:

Rocker Rags is committed to you being a satisfied customer.

 

If any of the items you ordered are defective, we will be more than happy to replace them at no cost to you, if you live in the United States, its protectorates and/or its military bases. If you reside outside of the United States, its protectorates and/or its military bases and need to return a defective item, we will refund your shipping costs for returning the products, once the product(s) have arrived to us here at Rocker Rags.

 

If an item doesn't fit, simply send it back.*

  • * Returns need to be made within 90 days of purchase and should include the packing receipt you received with the order. Rocker Rags cannot accept returns of clothing items that have been washed, dried in a dryer, damaged or stained in any way. Basically, they must be unwashed, un-smoked in, unworn, or defective in order for us to exchange them for a different size or offer a store credit or refund.
  • Rocker Rags offers free shipping on all returns from the United States, its protectorates and/or its military bases. To return an item or items, simply e-mail or call us to let us know, and we will generate a return shipping label which will be e-mailed to you. You will find both the e-mail address and phone number to contact us, below.

E-mail:    help@rockerrags.com

Tel:        323-782-8322

 

If you have any other questions about our return policy, please contact us at help@rockerrags.com or give us a call at 323-782-8322. We're located on the West Coast (Pacific Standard Time), and our hours are 10:00 a.m. to 6:30 p.m.

 

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